Chinese Herbs Online Standard Terms and Conditions – Online Shopping Specific Terms
1. Online Shopping Services
1.2 Orders are only accepted for delivery in Australia.
2. Placing Order
2.1 All orders placed are subject to confirmation and acceptance by us. We may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of the price increase, you may cancel the order by giving notice to Winner Trading, which must be received within seven days of the price increase notification.
2.2 Orders should be made using our online ordering system whenever possible. If our ordering system is malfunctioning or you have difficulty using it we may accept an order placed by e-mailing our sales or submitting the order by fax.
3.1 If you wish to cancel an order you should do so as soon as possible by contacting us.
3.2 Cancellations made after the dispatching will incur the shipping and handling charges on the package and the cost of shipping the package back.
3.3 Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
4.1 We will only ship to a third party address if that address is known and can be verified by us.
4.2 You are responsible to have someone at the delivery address to sign for and accept the delivery.
If there is no one at the address courier will leave an advice card and you will be responsible for arranging collection from Australia Post or other couriers.
4.3 You are responsible for paying any freight charges incurred by refused shipment and unclaimed goods.
4.4 Delivery usually takes 2-5 working days depends on the delivery location. We will make every effort to deliver on time, but we shall not be liable for any consequences from a delayed or lost shipment. We do have the discretion to select different couriers service to depend on your location.
4.5 Default delivery charge is based on Auspost plus other costs include handing cost. We would have the discretion to use the courier service, own delivery other than Auspost depends on location and timing to reach the destination.
5. Return and Refund
5.1 There will be no credit given if our prices drop after your order has been delivered.
5.2 Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% of the purchase price or $15 (whichever is greater) will be deducted prior to refund. We could not take responsibility for the parcel in transition, you are recommended to purchase package insurance if you have a concern.
Returned goods must be in original condition and include all original packaging.
Shipping and handling cost are not refundable.
This refund policy only applies to goods where you can demonstrate that the goods did not meet the description we made of them or were not otherwise suitable given the information you provided us. It does not cover change of mind. Please submit a Support Request Form prior to returning anything. If we advise you that the request for refund will be accepted, goods must be shipped within 3 working days of that advice as we need to receive the goods in a timely fashion for us to return to the suppliers or to resell. Please refer to the warranty section for refund procedures regarding Dead on Arrival goods.
5.3 You must report any incorrect, missing or damaged items received to us by e-mail, fax or phone within 24 hours of you receiving the delivery.
5.4 We retain ownership of any goods shipped with your order that have been despatched in error.
5.5 Return of device(s) outside of the period specified with our terms and conditions will result in the following additional charges prior to any applicable refunds:
(a) Return postage fee
(b) Cancellation fee (if applicable)
(c) Cancellation of Call Credits given at the time of purchase.
6.1 Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
6.2 Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
6.3 Images displayed on this website should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
6.4 Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links.